Authentic watches

Just some info for you
SHIPPING & RETURNS

HOLIDAY NOTICE

We recommend shopping early this holiday season. We are working hard to ensure our orders ship on time, but please note that our carriers (USPS, Fedex, UPS, DHL, Aramex) are experiencing high demand which could result in delays.

SHIPPING & DELIVERY

All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 12 PM EST may not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from one of our warehouses located in London, the Netherlands and Dubai.

All delivery times below are in business days.

UNITED STATES

 

 Service

  Delivery Time  
U.S. Postal Service – FREE                5-8 Days*  

DHL Express – $ 9

 

2-3 Days*

MIDDLE EAST REGION

United Arab Emirates

Service                 

  Delivery Time  
DHL Express               1 Day  


Kuwait, Bahrain, Oman, Saudi Arabia and Qatar

Service

  Delivery Time  
DHL Express                 2-3 Days*  

 

UNITED KINGDOM

Service

  Delivery Time  
Royal Mail                 1 Day*  

 

EUROPEAN UNION

Country

Service

Delivery Time

Germany

UPS

2 Days

Italy

UPS

4-5 Days

Netherlands

UPS

1-2 Days

Belgium

UPS

1-2 Days

Spain

UPS

3-4 Days

Other countries

UPS

2-7 Days

 

CANADA

Service

  Delivery Time  
DHL Express                 3-4 Days*  

 

AUSTRALIA

Service

  Delivery Time  
DHL Express                 3-4 Days*  

ASIA

Service

  Delivery Time  
DHL Express                 2-3 Days*  

 

REST OF THE WORLD

Service

  Delivery Time  
DHL Express                 2-5 Days*  

 

*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to [email protected] and we will be happy to assist you in any way we are able!

*Depending on your shipping location, orders to countries outside of the European Union, the United Kingdom, the United States, Philippines, Hong Kong, Singapore, United Arab Emirates, Saudi Arabia, Australia and Russia may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Valuchi Watches. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at [email protected] We are more than happy to help!

If any issues come up regarding the shipment of your order, please shoot an email over to [email protected] and we will get you taken care of as quickly as possible. Once your order has been dispatched, Valuchi Watches is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.


RETURNS

We facilitate returns on all orders!

Any brand new product can be returned within 30 days of delivery for a full refund or store credit. We provide convenient return options for both domestic and international orders placed on valuchiwatches.com.

You can return any product purchased from our online store within 30 days of delivery.

Please ensure that watches are in unused condition and within the stickers they came in for a refund to be granted. Refunds will not be accepted if the product shows the slightest sign of use. We suggest capturing a photo of your return packaging for future reference.

To initiate a return, please contact our Customer Support team at [email protected].

Refused Orders:

In the event that an order is refused by the end-customer, please note that shipping and return fees will not be covered by Valuchi. Refusal may occur due to various reasons, including but not limited to non-acceptance of the delivery, refusal of customs payment, or any other circumstances leading to the rejection of the shipment.

It is essential for customers to carefully review their orders and be available to receive deliveries to avoid additional fees and complications. If an order is refused, any associated shipping and return costs incurred will be the responsibility of the customer.

Delivery Discrepancies and Reshipping Policy

Please note that if a parcel is marked as delivered but you have not received it, we are unable to issue a refund. However, we understand that unforeseen circumstances can occur. In such cases, we may, at our discretion and out of leniency, consider reshipping the parcel. We encourage you to contact our customer support team to discuss the situation, and we will do our best to assist you in resolving any issues.

Customs Taxes on Returns:

In the event of a return, please be aware that any additional customs taxes, duties, or fees incurred during the return shipping process will be the responsibility of the customer. These charges are imposed by the customs authorities and are beyond our control.

If customs taxes are levied upon the return of the item, we regret to inform you that we won’t be able to cover these costs. Instead, any such charges imposed by customs will be deducted from the refund amount processed for your returned item.

We recommend contacting your local customs office or authorities to obtain information about potential taxes or duties before initiating a return to ensure a smooth process.