You can contact Valuchi through our contact form or by emailing our customer support team. We aim to reply as quickly as possible during business days.

Valuchi is a watch brand founded in Amsterdam. We serve customers internationally and ship to many countries, including the GCC region.

Yes, Valuchi ships internationally, including to Saudi Arabia, UAE, Qatar, Kuwait and Bahrain. Shipping options and delivery times may vary by country.

Valuchi works with selected partners in certain markets. For the most accurate information about authorized dealers or distributors, please contact us directly before purchasing from a third party.

Valuchi may offer WhatsApp support for selected customer service requests. If WhatsApp support is available in your region, the correct contact option will be shown on our website or in your order communication.

For warranty or service requests in the GCC, please contact Valuchi customer support first. We will review your request and guide you through the correct service or replacement process.

Valuchi may offer WhatsApp support for selected customer service requests. If WhatsApp support is available in your region, the correct contact option will be shown on our website or in your order communication.

Please contact us with your order number, a clear description of the issue and photos or videos of the watch. Our team will review the case and explain the next steps.

Yes, Valuchi watches come with warranty coverage against manufacturing defects. The warranty does not cover normal wear, accidental damage, water damage caused by misuse, or damage from unauthorized repair.

After your order is shipped, you will receive a tracking link by email. You can use this link to follow the delivery status of your package.

Yes, Valuchi is the official brand name. Some people may search for Valuchi using variations such as Valusis, Valuan or Valius, but Valuchi is the correct name of the watch brand.

Valuchi watches are designed by our team and produced with selected manufacturing partners. Each watch is checked for finishing, functionality and quality before shipping.

Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to help with changes or cancellation.