Need some answers?

Need some answers?


Can you ship to my country?

If UPS or FedEX can ship there, so can we! If you’re unable to see your Country in the drop down list please contact us with your adress and we’ll check the availiability.

Is the shipping fee included in the price?

VAT and/or other fees for import are not included and may apply for the customer.
We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority. Returns made due to VAT, duties and/or other fees for import will be subject to a 30% restocking fee.

What’s the delivery time?

Orders with a value over €100 is usually around 7 – 14 business days worldwide.

Orders under €100 are sent using our complimentary letter service, which is uninsured,untraceable and with a reguar lead time of 2-3 weeks within the EU and 3-4 outside of the EU.We offer the possibilty to uprade to express shipping for a small fee.

In areas where UPS/FedEX does not delivery we reserve the right to use another carrier.

Can I track my package?

When you have completed your order, you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All our international orders are sent via UPS/FedEx and can be traced via their homepage, for domestic orders we use DHL.

Please note that confirmation e-mails quite often ends up in spam boxes.

Shipments containing only accessories/bracelets/straps are not sent with FedEx/UPS and usually takes roughly 5-20 business days to arrive and no tracking information will be provided.

Are you able to declare a lower value on my shipment?

No, we will always declare the correct value.

How do I perform a return?

It is very easy, just shoot us a message at [email protected] and we will help you out. The fee for return shipment is not reimbursed. You are eligible for a full refund if your unused product are returned within 30 days in its original packaging with its original tags/documents.

When do I receive the money back from my return?

We usually process refunds at the end of the same week we received your product.

My packaging or product is defect, what should I do?

Your satisfaction is very important to us, please contact us at [email protected] and include a picture or two of the defect.
Please do not return your product without consulting our customer care.


I need my watch serviced or repaired?

Send us an e-mail on [email protected] and please include a picture or two of your issue.
Average handling times for repairs are 4-6 weeks including shipping.

What about the warranty?

Warranty for our products is two year from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Valuchi Watches.Warranty for bracelets is one year from the purchase date and covers miscoloured bracelets only.

How do I change straps?

If you do not possess a “spring bar removal tool” we recommend you to pay a visit to your local watch store.

How do I clean my strap?

We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.

What about my Bracelet?

Our bracelets are put through rigorous quality controls before being shipped. The warranty does not cover any damage on any part of the bracelet resulting from abnormal use, lack of care, negligence, accidents, incorrect use, and non-observance of the directions provided by Valuchi Watches. For the bracelet to remain in good condition avoid exposure to water and other fluids as well as continuous exposure to strong sunlight. Adjust the size of our bracelets by carefully bending the metal to your preferred size and use caution to prevent from altering the original form/shape. Please note that Valuchi Watches only reimburses the shipping fee for shipments containing a watch/watches.

Are your watches waterproof?

Yes, our Perpetual Calendar series are waterproof up to 5ATM. However, to avoid damaging your leather strap we suggest you take your watch off before jumping in the shower (or in the ocean for that matter).


My credit card was declined?

Our service provider requires certain fraud-prevention schemes from your service provider and will not be able to accept your credit card otherwise. We suggest you to use a different card.

Are you able to declare a lower value on my shipment?

No, we will always declare the correct value.

Why haven’t I received an order confirmation, did my order go through?

In the event of a missing order confirmation, please make sure to double check your spam folders/boxes.
Please note that orders containing only straps/bracelet does not come with a dispatch note since they’re sent in regular letters.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t received your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at [email protected] and we will help you out.

Can I change my product for another?

Sure, as long as the product is in unused/pristine condition and within two weeks of the purchase. Just shoot us a message at [email protected]

What methods of payment do you offer?

We currently offer PayPal and Mastercard and Visa for international payments, and via these services you can use most debit and credit cards. In Europe we also offer payments via Klarna. In some markets we also offer iDeal(Direct Debit) via Mollie.


Can I pick a specific number from your limited editions?

Unfortunately no, all numbers are distributed randomly between customers.

Can you produce a custom watch?

At the current point in time it is not something we do.

Are you able to engrave?

No, we do not have the possibility to engrave.

How do I find out about your future releases?

The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.

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