Just some info for you
SHIPPING & RETURNS
HOLIDAY NOTICE
We recommend shopping early this holiday season. We are working hard to ensure our orders ship on time, but please note that our carriers (USPS, Fedex, UPS, DHL, Aramex) are experiencing high demand which could result in delays.
SHIPPING & DELIVERY
All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders. Purchases made after 12 PM EST may not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.
All delivery times below are in business days.
UNITED STATES
Service | Delivery Time | ||
U.S. Postal Service – FREE | 5-8 Days* | ||
DHL Express – $ 9 |
| 2-3 Days* |
MIDDLE EAST REGION
United Arab Emirates
Service | Delivery Time | ||
DHL Express | 1 Day |
Kuwait, Bahrain, Oman, Saudi Arabia and Qatar
Service | Delivery Time | ||
DHL Express | 2-3 Days* |
UNITED KINGDOM
Service | Delivery Time | ||
Royal Mail – FREE | 5-8 Days* | ||
DHL Express – £ 9 |
| 2-3 Days* |
EUROPEAN UNION
Country | Service | Delivery Time |
Germany | DHL | 2 Days |
Italy | Poste Italiane | 4-6 Days |
Netherlands | PostNL | 1 Day |
Belgium | BPost | 1-2 Days |
Spain | CTT Express | 4-6 Days |
Other countries | DHL | 2-6 Days |
CANADA
Service | Delivery Time | ||
DHL Express | 3-4 Days* |
AUSTRALIA
Service | Delivery Time | ||
DHL Express | 3-4 Days* |
ASIA
Service | Delivery Time | ||
DHL Express | 2-3 Days* |
REST OF THE WORLD
Service | Delivery Time | ||
DHL Express | 2-5 Days* |
*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to [email protected] and we will be happy to assist you in any way we are able!
*Depending on your shipping location, orders to countries outside of the European Union, the United States, Philippines, Hong Kong, Singapore, United Arab Emirates, Saudi Arabia, Australia and Russia may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Valuchi Watches. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at [email protected] We are more than happy to help!
If any issues come up regarding the shipment of your order, please shoot an email over to [email protected] and we will get you taken care of as quickly as possible. Once your order has been dispatched, Valuchi Watches is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
RETURNS
We facilitate returns on all orders!
Any brand new product can be returned within 30 days of delivery for a full refund or store credit. We provide convenient return options for both domestic and international orders placed on valuchiwatches.com.
You can return any product purchased from our online store within 30 days of delivery.
Please ensure that watches are in unused condition for a refund to be granted. Refunds will not be accepted if the product shows the slightest sign of use. We suggest capturing a photo of your return packaging for future reference.
To initiate a return, please contact our Customer Support team at [email protected].
If an order is refused by the end-customer, shipping and return fees will not be covered.